Refund Policy
Our Commitment to Customer Satisfaction
At Nano Banana AI, we stand behind the quality of our AI-powered image generation service. We want you to be completely satisfied with your purchase, and we've designed our refund policy to be fair, transparent, and customer-friendly.
🔄 Refund Eligibility
Premium Subscription Services
Full Refund Available Within 30 Days if:
- ✅ You're not satisfied with the quality of our AI image generation
- ✅ Technical issues prevent you from using the service
- ✅ The service doesn't meet your expectations as described
- ✅ You experience significant downtime or service interruptions
One-Time Purchases
Full Refund Available Within 14 Days for:
- ✅ API credits and bulk generation packages
- ✅ Premium generation features
- ✅ Custom AI generation services
⏱️ Refund Timeframes
Standard Processing Times
- Free Tier Users: No charges, no refunds needed
- Monthly Subscriptions: 7-14 business days after approval
- Annual Subscriptions: 10-21 business days after approval
- API Credits: 3-7 business days after approval
When Refunds Are Processed
- Immediate Eligibility: Upon request within the refund window
- Review Period: 1-2 business days for verification
- Processing: 3-21 business days depending on payment method
- Notification: Email confirmation when refund is completed
💳 Refund Methods
Payment Method Matching
Refunds are issued to the original payment method:
- Credit/Debit Cards: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Digital Wallets: Refunded to the original wallet
- Bank Transfers: Refunded via bank transfer (may require additional verification)
Alternative Refund Options
In special circumstances, we may offer:
- 🎁 Service Credits: For future use with additional bonus credits
- 🔄 Plan Downgrades: Switch to a lower-tier plan with partial refund
- 📈 Plan Upgrades: Apply payment toward a higher-tier plan
📋 How to Request a Refund
- Email: shiqianghong@gmail.com
- Subject Line: "REFUND REQUEST - [Your Account Email]"
- Response Time: Within 24 hours
Please include in your refund request:
- Your account email address
- Order/transaction ID or receipt number
- Reason for refund request
- Any relevant screenshots or error messages
Step 3: Review Process
Our team will:
- Verify your account and purchase details
- Review your usage and the reason for refund
- Process approved refunds within our standard timeframes
- Send confirmation email with refund tracking information
❌ Refund Limitations
When Refunds May Not Be Available
After the Refund Window:
- Monthly subscriptions: After 30 days
- One-time purchases: After 14 days
- Annual plans: After 30 days
Excessive Usage:
- If you've used more than 80% of your monthly generation quota
- For API credits: If more than 50% have been consumed
Violation of Terms:
- Accounts suspended for terms of service violations
- Fraudulent or abusive usage patterns
- Sharing account credentials or commercial resale
Technical Limitations:
- Issues caused by incompatible devices or browsers
- User error or misunderstanding of service features
- External factors beyond our control (internet connectivity, device limitations)
🔧 Alternatives to Refunds
Before requesting a refund, consider these options:
Technical Support
- Free troubleshooting: Our team can help resolve technical issues
- Usage guidance: Learn how to maximize the AI generation quality
- Feature explanation: Understanding all available service features
Plan Modifications
- Downgrade: Switch to a lower-tier plan with partial refund
- Pause subscription: Temporarily pause instead of canceling
- Custom solutions: Tailored plans for specific use cases
Service Credits
- Future use credits: Keep credits for later use with bonus additions
- Account transfer: Transfer unused credits to family/friends
- Upgrade credits: Apply toward premium features or annual plans
🌍 International Refunds
Global Processing
We process refunds worldwide, but timeframes may vary:
- Singapore: 3-7 business days
- Asia-Pacific: 5-10 business days
- Europe: 7-14 business days
- Americas: 10-21 business days
Currency Considerations
- Refunds are issued in the original purchase currency
- Exchange rate fluctuations may affect the final amount received
- Foreign transaction fees (if any) are not refundable
📞 Special Circumstances
Medical/Emergency Situations
We understand that life circumstances change. If you're facing:
- Medical emergencies affecting your ability to use the service
- Financial hardship requiring immediate refund processing
- Family emergencies or unexpected life changes
Contact us directly - we'll work with you to find the best solution, which may include expedited refunds or special payment arrangements.
Business/Commercial Accounts
Enterprise clients with custom contracts may have different refund terms:
- Refer to your specific service agreement
- Contact your dedicated account manager
- Business refunds may require additional documentation
🔒 Refund Security & Privacy
Secure Processing
- All refund requests are processed through encrypted channels
- We never ask for passwords or sensitive information via email
- Refund confirmations include tracking references for verification
Privacy Protection
- Refund requests are handled confidentially
- Personal information is protected according to our Privacy Policy
- Payment details are securely handled through our payment processors
📈 Continuous Improvement
Your Feedback Matters
When you request a refund, we use your feedback to:
- Improve our AI generation quality and accuracy
- Enhance user experience and interface design
- Develop new features that better meet user needs
- Refine our onboarding and support processes
Quality Assurance
We continuously monitor:
- Refund request patterns to identify service issues
- Customer satisfaction scores and feedback
- Technical performance and generation quality metrics
- User experience pain points and solutions
⚖️ Fair Use Policy
We trust our users to use refunds fairly. Our policy is designed to protect both customers and our ability to continue providing high-quality AI services. We reserve the right to:
- Investigate unusual refund patterns
- Limit refunds for accounts with excessive refund history
- Require additional verification for high-value refunds
- Modify refund terms for users who violate our terms of service
Refund Support Team
- Primary Contact: support@nanobananai.app
- Business Hours: Monday-Friday, 9 AM - 6 PM (CST)
- Emergency Refunds: Available 24/7 for urgent situations
Escalation Process
If you're not satisfied with the initial refund decision:
- Request escalation to senior support team
- Provide additional context or documentation
- Management review within 3-5 business days
- Final decision communicated via email
📄 Policy Updates
This refund policy is effective as of January 2025 and may be updated periodically. Changes will be:
- Posted on this page with effective dates
- Communicated via email to active subscribers
- Applied to new purchases after the effective date
- Existing purchases remain under the original policy terms
Questions about our refund policy? Contact us at support@nanobananai.app - we're here to help!
Your satisfaction is our priority. Thank you for choosing Nano Banana AI.